My Cart

Close

Returns & Refunds

Thank you for shopping our unique range, we understand that it can be hard to order online.

We invite you to read carefully our size guide and product description before placing your order. We are also here to assist you in your choice via email: julie@maisonsaintjulien.com

 

RETURN AND REFUND CONDITIONS

All products must be returned:

  • in their original packaging;
  • without damage, unworn and unwashed, and complete with tags and any related accessories or instruction booklets;
  • together with the filled out return slip or withdrawal form.

 

We reserve the right to refuse your parcel and cancel reimbursement should one of the conditions of our return policy not be fulfilled.

Sales items cannot be returned.

 


RIGHT OF WITHDRAWAL

 

Customers have 15 clear days upon receipt of their order to exercise their right to withdrawal without giving a reason therefor or incurring a penalty.

To exercise this right to withdrawal, we kindly invite you to print out the following withdrawal form: withdrawal form

 

Please send your filled out form to:

Maison SAINT JULIEN

33 avenue des Tisserands 

40 150 Soorts Hossegor – France

 

Or by email directly to our customer department:

julie@maisonsaintjulien.com


The return must be shipped back within 15 clear days following the withdrawal day. The return cost remains at the customer’s expense.

 


RETURN PROCEDURE


Customers have 15 clear days upon receipt of their order to complete return.

 

  1. Download the following form: return form
  2. Return the goods in their original blister bag bearing original tags and with the filled return slip to the following address:

Maison SAINT JULIEN

33 avenue des Tisserands

40 150 Soorts Hossegor – France

 

We would like to remind you that the return costs are at your expense. Furthermore, we recommend you to ship your return with a tracking number to make sure that your parcel is duly delivered.

 

REFUND METHODS

 

We will proceed to the refund of the returned items to the means of payment used for the purchase or by coupon (according to your request on the return slip). Your refund will be processed within 14 days maximum upon receipt of your returned parcel.
This processing deadline might be extended if severe weather, natural disasters, and other conditions beyond our control occurred.

 

If you have any questions, please contact us at julie@maisonsaintjulien.com